Questions & answers

Frequently asked questions

The things people most want to know before they call — answered the way we’d answer on the phone.

What ages do you see?

We see children starting at age 5, preteens, teens, and adults — as individuals, couples, and whole families. Younger children work primarily through play, art, and sand tray therapy; teens and adults through talk-based counseling.

What insurance do you accept?

We accept most major plans, including Molina, CHPW, Coordinated Care, Ambetter, Amerigroup, Aetna, GEHA, UBH, UHC, UMR, TRICARE, Premera, Blue Cross, Regence, LifeWise, and Providence. We do not work with Medicare, Kaiser Permanente, Cigna, or Asuris.

How do I schedule a first appointment?

Call the counselor you would like to work with directly — each counselor lists their phone number on their profile — or send a message through our contact form and we will help match you. There is no online portal; a short phone conversation is the first step.

Where is your office?

We are located at 200 N. Mullan Rd, Suite 214, Spokane Valley, WA 99206 — serving Spokane Valley, Spokane, Liberty Lake, and surrounding communities.

Do you offer telehealth?

Yes. Teens and adults can be seen by secure video anywhere in Washington State. For children under about 11 we recommend in-person sessions, because play-based therapy works best in the playroom.

What happens at a first appointment?

The first session is an intake: your counselor asks about what brings you in, relevant history, and what you want to change, then recommends an approach and cadence. For children, parents are typically part of the first appointment.

How long are sessions, and how often?

Sessions typically run about 50 minutes, usually weekly to start. Frequency adjusts as things improve — your counselor will review progress with you regularly.

Is what we talk about confidential?

Yes. Sessions are confidential within the limits of Washington law — counselors must act on imminent safety risks and suspected abuse of a child or vulnerable adult. For teens, we balance meaningful privacy with keeping parents informed about safety and progress.

What if my child or teen is in crisis right now?

If there is immediate danger, call or text 988 (Suicide & Crisis Lifeline) or go to the nearest emergency room. Our practice provides scheduled outpatient counseling, not emergency services — once the crisis is stabilized, call us to set up ongoing support.

What is play therapy?

Play therapy is an evidence-based form of child counseling that uses play — a child’s natural language — to help kids express feelings and process hard experiences. Our team includes a Certified Play Therapist, and play therapy is a core part of how we work with children ages 5–12.

Something we didn’t cover? Ask us directly — real questions from real families are how this list grows.